Help Centre

Have a problem? Need an answer right away? View our helpful comments below for great advice. If you are about to buy a car you should view the LemonCheck used car inspection guide

On-line LemonCheck
0800 LemonCheck
0900 LemonCheck
Account Application
Visitor Agreement
Glossary of terms
Why use LemonCheck©
Alert Definitions
Chassis Numbers
Free Tips
License Plates
Licensing
Ownership Papers
Reference Number
RUC
Vin Numbers
WOF
Frequently Asked Questions

On-line LemonCheck
You can order a report on our web site 24 hours 7 days a week. All you need to have is a valid credit card number and either the license plate or 17 digit VIN number. In addition to viewing and printing the report you can also email a copy. To check the current operational status of the LemonCheck system and any schedule outages click here.

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0800 LemonCheck
The 0800 LemonCheck (53 66 62) number is available 24 hours 7 days a week. You need to have a valid credit card number and either the license plate or 17 digit VIN number. Key information will be given to you by our live operators with the option of having the report faxed, emailed or posted to you, it’s your choice.

Reports order by through the 0800 call center number are charged at a rate of $25 (Vehicle History Report) and $10 (Security Check).

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0900 LemonCheck
The 0900 LemonCheck (53 66 62) number is available 24 hours 7 days a week. The LemonCheck charge will be billed directly to your phone account. You need to have either the license plate or 17 digit VIN number. Key information will be given to you by our live operators with the option of having the report faxed, emailed or posted to you, it’s your choice. If you have a toll bar or a prepay mobile phone you cannot access the LemonCheck service. You can call your telco service provider and ask for your toll bar to be removed temporarily.

The 0900 call is charged at a flat rate of $25. The Security Check report is not available on the 0900 number.

Note the Vehicle Valuation Report is no longer available.

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Alert Definitions
Each LemonCheck Vehicle History Report provides alerts to crucial data specific to your enquiry. These alerts are displayed at the top of each report and are supported by detailed definitions and recommend a course of action. Never ignore this information or be told it is irrelevant by any vendor.

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Chassis Numbers
These numbers can be found on the chassis or frame of the car and it is very important that you compare the chassis number provided in the LemonCheck Vehicle History Report with the car itself. If these numbers are different, look interfered with or “repaired” then treat with suspicion. The chassis number is not a unique number and the same number can be shared by several different cars. LemonCheck cannot search a cars history with the chassis number.

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Does LemonCheck report on trailers, caravans, motorcycles, trucks.
If it is registered we can provide a trail on most of these assets. We can usually at least provide security interest details (Money Owing). These types of reports are not as detailed as the LemonCheck Vehicle History Report but are better than not doing anything and risk buying yourself a Lemon!!

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Free car buying Tips
It's always an exciting time, looking over that new vehicle. However, it pays to keep your wits about you. Follow our simple guide to ensure you give yourself a fair chance of securing a fair purchase. Many buyers opt for the unbiased opinion of a Pre-Purchase Vehicle Inspection, costing up to $120 per visit. It is cheap peace of mind for a trouble free life of motoring. In most cases, it pays to have someone with you during initial vehicle inspection often the second person can pick up on detail that you yourself may have overlooked in the quest to get the vehicle of your dreams.

Never commit to a physical inspection prior to doing a LemonCheck Vehicle Title Check. You don’t want to pay up to $120.00 then find out it is a Lemon for only $25.00 !! View the LemonCheck used car inspection guide here...

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How do I get an account with LemonCheck?
That’s easy, simply complete our online application here…

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Is there a Free Number?
No. The Governments Autocheck free calling number ceased operations in 1999. Autocheck only ever provided you with money owing details on the plate provided, not past plates or any other details. The LemonCheck Vehicle History Report is quite possibly the most detailed report available in the world and was developed right here in New Zealand by Kiwis for Kiwis.

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License Plate(s)
The License Plate(s) or Number Plate(s) are fixed to the front and rear of all registered cars and trucks and one only to the rear of motorcycles, caravans and trailers. It is an offence to remove or interfere/obscure with either license plate. Some cars have had multiple past license plates which can hide adverse ownership, accident, odometer history or worse security interest details (Money Owing). “Pry…Before you Buy™” with The LemonCheck Vehicle History Report and these past license plates will be checked everytime: LemonCheck accepts the License plate or VIN and does not require both to search the history.

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Licensing
Licensing or (Rego) is the fee payable to use the car on a public road. Depending on the age, weight or engine size this fee varies. If a car remains un-licensed for more than one year it automatically deregisters the car from the LTSA system. A deregistered or dormant car is very expensive to get back on the road and should not be considered for purchase without adding up the costs. Compare the expiry date in the LemonCheck Vehicle History Report with the actual license label.

For a complete list of terms please refer to our glossary

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Ownership Papers
Do not accept the registration papers or (ownership papers) as proof of ownership or any other trustworthy information. These papers can be altered and could be unreliable resulting in an expensive mistake. By law ownership papers do not denote ownership but merely record transactions therein. Often ownership papers are outdated and contain unreliable data.

For a complete list of terms please refer to our glossary

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RUC
RUC or (Road User Charges) are a separate tax for diesel powered cars. The car should technically have a current RUC licence before being sold, if not, you (the new owner) will be responsible for any unpaid RUCs. If the vehicle is diesel powered it must display a RUC License that’s end value is greater than the odometer reading. Ie if the odometer displays 109,123 km then the RUC License should be at least 110,123km giving 1000 km in credit.

For a complete list of terms please refer to our glossary

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VIN Numbers
All VIN or (Vehicle Identification Numbers) are unique and are exactly 17 characters in length. These characters are a mixture of numbers and letters. No VIN number has the letter o or i and should be recorded as the number 0 or 1. VIN numbers can be found on plates riveted to the chassis or frame, stamped into the chassis or firewall and/or etched on the bottom left corner on the rear window. LemonCheck accepts the License plate or VIN and does not require both to search the history.

For a complete list of terms please refer to our glossary

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WOF
All vehicles intended for use on a public road must display a current or valid WOF (warrant of fitness). All cars that are less than 5 years old are required to renew the WOF every twelve months and all fresh imports are the same. All other cars must renew the WOF every 6 months. Often the WOF labels are stolen and put on cars that are unsafe or in need of major repairs. LemonCheck advises that any car you intend to purchase is issued with a New WOF prior to handing over your money. It is a requirement by law that all cars display a WOF not exceeding 28 days old unless the vehicle is clearly offered as-is where is. LemonCheck advises the WOF expiry date and whether the last WOF inspection failed.

For a complete list of terms please refer to our glossary

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Reference Number
The LemonCheck reference number can be found at the top of all LemonCheck Vehicle Title Checks. With this number you can view your LemonCheck Vehicle History Report that the reference number relates to forever and for free. This enables you to share your report with your Finance or Insurance company, Banks, car repairers and the like anytime anywhere.

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LemonCheck - comprehensive vehicle history reports 2003-2010